Terms of Service

1. Publisher

This website is published by EPR Representative, a French SASU with a share capital of EUR 2,000, registered office 61 rue de Lyon, 75012 Paris, France, registered in France under SIREN 108 686 874 (RCS Paris 108 686 874). Contact: via the contact form. Hosting provider: Cloudflare, Inc., 101 Townsend Street, San Francisco, California 94107, USA, +1 888-993-5273, cloudflare.com.

2. Scope of service

EPR Representative acts as a French Extended Producer Responsibility authorized representative. A written mandate under Article L. 541-10-9-1 of the French Environmental Code, created by Law No. 2026-602 of 8 July 2026. Since 10 July 2026, any producer not established in France and subject to EPR must appoint a representative established in France, for every stream. For packaging, Article 45 of Regulation (EU) 2025/40 (PPWR) adds the same requirement at EU level. The service is provided under that written mandate.

The service does not include VAT compliance, customs services, corporate filings, product safety or CE compliance, intellectual property protection, or any service unrelated to French EPR execution.

3. Producer status and what the representative answers for

The appointment of an authorized representative does not transfer producer status. You remain the producer. Under the written mandate required by Article L. 541-10-9-1 of the French Environmental Code, we take charge of and answer for your registration, your identifier, your declarations, the exchanges with the eco-organisation and audits, and the archiving of your files. Your eco-contributions stay invoiced to you and paid by you directly to the eco-organisation. Declarations, contributions and breaches predating the mandate remain the client's own.

4. Pricing and invoicing

Service fees are fixed in the written quote issued for each client, per EPR stream: an annual fee, a one-time setup fee per stream, and a refundable security deposit. Your annual fee is a fixed amount per stream and per calendar year, independent of your eco-contributions. It depends on the declaration regime and frequency, the number of references and, above EUR 1,000 of eco-contribution per stream, its size. It is fixed in writing for the year and can only change for the following year, notified in writing by 15 September, or during the year if your scope changes, for example a new stream or a change of declaration regime. The annual fee is invoiced once per year, in advance, covering the calendar year of service per stream. The setup fee is invoiced once, upon signature of the mandate. A refundable security deposit equal to one year of your estimated eco-contributions, at least the eco-organisation's minimum billing, paid once by separate transfer to a dedicated account, never invoiced. It may be revised upwards or downwards after your first actual declaration, or when your scope, your volumes or an eco-organisation's scale change. It covers sums left unpaid under the mandate and is returned within sixty days of the latest of the end of the mandate, proof that the eco-contributions for the last period covered are paid, and receipt of your bank details, less any sums due and unpaid under the mandate. Eco-contributions and eco-organism membership fees are set by each eco-organism under its published schedule and are distinct from the service fees defined above. EPR Representative takes no percentage and no margin on eco-contributions, and none on eco-organism membership fees: no EPR Representative fee is calculated as a percentage of either, and no EPR Representative remuneration derives from either. EPR Representative prepares and files the declarations that determine them and supports the client in optimising them.

Invoices are payable on receipt, by bank transfer in euros, bank charges being borne by the client so that the invoiced amount is received in full. Late payment triggers, without notice (Article L. 441-10 II of the French Commercial Code): interest at three times the legal interest rate (taux légal × 3) plus the statutory €40 recovery indemnity per overdue invoice (Article D. 441-5). Additional recovery costs are reimbursed on production of supporting documents.

5. Timing and service levels

EPR Representative answers quote requests in writing within one business day, Monday to Friday CET, and files the membership within two business days of receiving the signed mandate, the first invoice payment and the deposit. These are best-effort commitments on the portion of the workflow controlled by EPR Representative (dossier filing, eco-organism follow-up, client communication). The issuance of the identifier depends on each eco-organisation and on ADEME and is outside our control. Priority handling, where agreed in the quote, accelerates our portion of the workflow but does not bind the eco-organism or ADEME to faster processing. No remedy attaches to a missed timing window unless a separate written SLA is agreed.

6. Client obligations

The client provides accurate product data (categories, materials, weights, volumes), valid company identification, and timely updates when the product mix changes. The client remains responsible for the accuracy of declared data.

7. Effective date, term and liability

The mandate takes effect on the latest of three dates: signature by both parties, receipt in full of the first invoice, and receipt of the security deposit. No service is owed before that date, and the mandate lapses automatically, without compensation on either side, if payment and deposit are not received within thirty days of signature. It then covers the whole calendar year in which it takes effect, retroactively from 1 January, and renews tacitly each year. Either party may end it by written notice, email included, received by 30 September, effective 31 December. Annual fees cover a calendar year and are not prorated. We are bound by an obligation of means and are liable only for proven fault, capped at the higher of twelve months of fees or EUR 5,000. The signed mandate prevails over these terms.

8. End of the mandate

At the end of the mandate, EPR Representative hands over registration data, IDU numbers, and open declarations to the client or to a successor representative, within thirty days of payment of all sums due. The end of the mandate does not relieve the client of accrued obligations.

9. Governing law and jurisdiction

These terms and the mandate are governed by French law. Disputes are subject to the exclusive jurisdiction of the courts of Paris, France, unless a mandatory consumer protection rule applies.

10. Contact

Questions about these terms can be sent through the contact form.