Terms of Service

1. Publisher

This website is published by EPR Representative, a French SASU with a share capital of EUR 2,000, registered office 61 rue de Lyon, 75012 Paris, France, registered in France under SIREN 108 686 874 (RCS Paris 108 686 874). Contact: via the contact form. Hosting provider: Cloudflare, Inc., 101 Townsend Street, San Francisco, California 94107, USA, +1 888-993-5273, cloudflare.com.

2. Scope of service

EPR Representative acts as a French Extended Producer Responsibility authorized representative under Article 8a §5 of Directive 2008/98/EC and the French Environment Code (L. 541-10 and following, including Article L. 541-10-9-1 created by law n° 2026-602 of 8 July 2026). The service is provided under a written mandate (French Civil Code articles 1984 et seq.).

The service does not include VAT compliance, customs services, corporate filings, product safety or CE compliance, intellectual property protection, or any service unrelated to French EPR execution.

3. Producer status and statutory subrogation

The appointment of an authorized representative does not transfer producer status: the client remains the producer. For clients not established in France, since 10 July 2026 Article L. 541-10-9-1 of the French Environment Code (law n° 2026-602 of 8 July 2026) subrogates the representative into the EPR obligations covered by the mandate it accepts, for the duration and scope of that mandate. This subrogation is prospective: declarations, contributions and breaches predating the mandate remain the client's own. The security deposit provided for in the quote secures this subrogated exposure and is returned at the end of the mandate under the conditions stated in the mandate.

4. Pricing and invoicing

Service fees are fixed in the written quote issued for each client, per EPR stream: an annual fee, a one-time setup fee per stream, and a refundable security deposit. The annual fee is determined by each stream's declarative regime (flat-fee, simplified or itemised) and the number of product references declared, assessed from the client's declared information (annual volumes in the stream's natural unit: UVC for packaging, pieces for textile, references for WEEE / furniture, tonnes for construction and paper). It is firm for the twelve consecutive months it covers. It may be revised at each annual renewal; any revision is notified in writing before the renewal date, so that the client knows the applicable fee before the new term begins. The annual fee is invoiced once per year, in advance, covering twelve consecutive months of service per stream. The setup fee is invoiced once, upon signature of the mandate. The security deposit is calibrated on the client's estimated annual eco-contributions, held separately, and returned after final settlement of the last declaration campaign of the mandate, net of sums due. Eco-contributions and eco-organism membership fees are set by each eco-organism under its published schedule and are distinct from the service fees defined above. EPR Representative takes no percentage and no margin on eco-contributions, and none on eco-organism membership fees: no EPR Representative fee is calculated as a percentage of either, and no EPR Representative remuneration derives from either. EPR Representative prepares and files the declarations that determine them and supports the client in optimising them.

Invoices are payable within 14 days net of issue date (within the 60-day maximum set by Article L. 441-10 I of the French Commercial Code). Late payment triggers, without notice (Article L. 441-10 II): interest at three times the legal interest rate (taux légal × 3) plus the statutory €40 recovery indemnity per overdue invoice (Article D. 441-5). Additional recovery costs are reimbursed on production of supporting documents.

5. Timing and service levels

Marketing materials on this website reference standard turnaround times (2 to 3 weeks from signed mandate to IDU publication; 48 to 72 hours for priority handling where agreed in the quote; one business day for written quote response, Monday to Friday CET). These are best-effort commitments on the portion of the workflow controlled by EPR Representative (dossier filing, eco-organism follow-up, client communication). Time elements outside our control, notably eco-organism review duration (typically 5 to 10 business days) and ADEME SYDEREP publication latency (typically 5 to 10 business days), are excluded from the commitment. Priority handling, where agreed in the quote, accelerates our portion of the workflow but does not bind the eco-organism or ADEME to faster processing. No remedy attaches to a missed timing window unless a separate written SLA is agreed.

6. Client obligations

The client provides accurate product data (categories, materials, weights, volumes), valid company identification, and timely updates when the product mix changes. The client remains responsible for the accuracy of declared data.

7. Liability

EPR Representative acts with the diligence expected of a professional mandatary. Liability is limited to direct damages and capped at twelve months of service fees paid by the client. Indirect damages, lost profits, and reputational damages are excluded.

8. Termination

Each party may terminate the mandate with 30 days written notice. On termination, EPR Representative hands over registration data, IDU numbers, and open declarations to the client or to a successor representative. Termination does not relieve the client of accrued obligations.

9. Governing law and jurisdiction

These terms and the mandate are governed by French law. Disputes are subject to the exclusive jurisdiction of the courts of Paris, France, unless a mandatory consumer protection rule applies.

10. Contact

Questions about these terms can be sent through the contact form.