Amazon France EPR suspension:
how to get relisted.

Why does Amazon France suspend sellers for EPR?

Because French law makes it check you. Article L. 541-10-9 of the French Environment Code requires marketplaces to verify that third-party sellers meet their EPR obligations, and a marketplace that does not verify can be treated as the producer. Amazon applies the rule to US, UK, Chinese, EU and other foreign sellers alike, whatever their tenure or volume.

The suspension notice typically lands in your Seller Central inbox as an “Action required” message about French Extended Producer Responsibility, with a deadline to provide an IDU for each affected stream, after which ASINs go inactive. Inventory sitting in French FBA warehouses keeps incurring storage fees with no sales to offset them.

One scheme changes the picture for some sellers: If a marketplace takes on the EPR obligation for your products under Article L. 541-10-9 of the French Environmental Code (as Amazon offers to do in France), the obligation is deemed met for those products only, and only while you are not registered yourself. Anything sold outside that scheme, or once you register, remains your obligation. See pay-on-behalf or your own registration.

What does Amazon France actually check?

Four things: that an IDU exists, that it is valid, that it matches the stream of each listing, and that the producer it belongs to is you.

1. The presence of an IDU. The identifier comes with your registration with the relevant eco-organisation and is recorded in the ADEME register (SYDEREP). No IDU means no registration, whatever other paperwork you hold.
2. The validity of the IDU. An identifier attached to another company, a terminated registration or a different stream fails.
3. The match between IDU and product category. An electrical-equipment IDU does not cover packaging; a textile IDU does not cover toys. A seller of electronic toys typically needs at least three: electrical equipment, toys and household packaging.
4. The producer behind it. For a seller not established in France, Amazon increasingly checks that a French representative is on record with the eco-organisation.

What should you do with the notice first?

List the streams it names and match them against your catalogue. Packaging is the most common, often followed by electrical equipment, batteries, textile or furniture. Sometimes Amazon over-flags (for example a furniture IDU requested for a decorative cushion that is not classed as furniture), and sometimes the notice does not say which stream is missing at all.

Save the notice as PDF and note the case ID. Both go into your follow-up to Amazon once your identifiers are ready.

What is the recovery sequence?

Appoint a representative, file the memberships, obtain the identifiers, enter them in Seller Central, then answer the case. Step by step:

1. Apply. Use our onboarding form and attach the Amazon notice. A seller not established in France cannot register directly: a France-established representative is required under Article L. 541-10-9-1 of the French Environmental Code.
2. Written quote and mandate. Written scope and quote within one business day, then the mandate signed electronically. Service starts once the mandate is signed and the first invoice and deposit are received.
3. Memberships filed. We file your membership with the relevant eco-organisations (Citeo or Léko for packaging, Ecosystem for electrical equipment and batteries, Refashion for textile, Ecomaison for toys) within two business days.
4. Identifiers issued. The identifier timing depends on the eco-organisation. Citeo (household packaging): about seven business days after the membership is validated. Léko (household packaging): about five business days after the initial Léko invoice is paid; that invoice must be paid within five business days, otherwise the membership is cancelled. Ecosystem (electronics, batteries): the identifier is issued after the first declaration has been filed and paid. Refashion (textiles, footwear): after membership, the signed contract and the first declaration with its payment, then about ten business days. Professional packaging (EPRO: Citeo Pro, Léko Pro, Twiice): registration open now, eco-contributions from 1 January 2027. We file your membership within two business days of receiving payment.
5. Seller Central and the case. We send you each identifier with the exact wording for Seller Central; you enter it and answer the original case. Amazon then reviews the file.

How do you submit the identifier in Seller Central?

In the EPR section of your account compliance settings, one entry per stream Amazon flagged. For each entry:

• Country: France
• Producer name: your legal company name (the one signing the mandate)
• EPR registration number: the IDU for that stream
• Authorized representative: our French entity (we send you the exact wording)

Name any supporting document clearly, one PDF per stream (for example EPR_Packaging_Citeo_Membership.pdf), and use the upload field rather than pasting credentials in the case message. Do not add corporate filings, sustainability reports, ISO certificates or VAT registrations: Amazon is looking for the eco-organisation membership and the IDU, and anything else tends to open another round.

What goes in the plan of action?

Four short, factual parts, once you can quote the identifiers. Plans that read like apologies or argue against the rule tend to be rejected.

1. Acknowledgement: the identifiers missing on streams X, Y, Z at the time of the notice.
2. Root cause, stated honestly (for example, registration did not cover the full product scope).
3. Remediation: representative appointed on date X, memberships filed on date Y, identifiers issued on date Z, with each IDU and its eco-organisation.
4. Prevention: ongoing representation, catalogue review before each new category, declarations filed on time.

If your whole account is suspended rather than listings, the case goes to Amazon's seller performance team for a manual review; the same documents apply.

What should you avoid while suspended?

Five mistakes we see often:

• Submitting the plan of action before you have the identifiers. A premature answer can close the case and complicate the next one.
• Entering an IDU in the wrong stream field. A packaging IDU in the electrical-equipment field returns “invalid”. See the IDU explainer.
• Paying someone to “guarantee” an identifier in a few days. Each eco-organisation issues identifiers on its own timeline; nobody can promise faster.
• Pausing French shipments as a defence. Inactive listings already cost storage fees; relisting is the priority.
• Assuming a French identifier covers other Amazon marketplaces. It covers France only; this guide deals with France only.

How do you avoid the next suspension?

Scope new categories before you list them, keep your identifiers entered everywhere they can be set, and declare on time. Amazon enforces stream by stream: a new product category restarts the cycle, so a packaged toy triggers both packaging and toys. Set the IDU at seller level where Amazon allows it and per ASIN where it does not.

Keep an eye on ManoMano, Cdiscount and TikTok Shop, which apply the same verification under Article L. 541-10-9. Read also our penalties guide for the administrative side of the same compliance, and EPR France for Amazon sellers for the service itself.

Frequently asked questions